Information about shipping, returns and cancellations.
Each item purchased in the shop is hand packaged and shipped by me from where I am based in Vienna, Austria. Please allow 7-10 business days for orders to be processed. Once orders have been processed and shipped, you will receive tracking information via PayPal which sends you an email.
The shipping costs are splitted as follows.
- Buy products up to EUR 99,99 and pay shipping costs of EUR 11,99
- EUR 100 to EUR 149,99 are the shipping costs EUR 12,99
- EUR 150 to EUR 199,99 are the shipping costs EUR 13,99
- EUR 200 to EUR 299,99 are the shipping costs EUR 14,99
- and from EUR 300 the shipping costs are EUR 15,99
Please allow up to 2 weeks from date of order for delivery. Duties & taxes levied by Customs in your country are the responsibility of you, the customer. They are not my responsibility. This applies to all orders. If there is a problem at customs your package will be returned to me and you will be responsible for the cost of re-shipment. There is no shipping to China, North Korea or to Russia unfortunately.
If you have received notification of shipment via PayPal, but have not received your package, you must contact me within 14 business days of ship date. Please note that if the original "ship to" address is insufficient or incorrect and returned to me, you will be responsible for the cost of re-shipment.
If you are dissatisfied with any product purchased from my Shop, you must contact me within 14 business days of receipt. To be eligible for a return, your item must be in the same condition that you received it. You will be responsible for sending the item to me and accepting the cost of re-shipping the desired item. There is a restocking fee on all returns, 10% for any order, international or domestic. This will be deducted from your refund. Please contact me using the contact form before shipping anything.
Original paintings are non-returnable. Each purchase of an original painting is a final sale.
Claims for missing or damaged shipments must be made within 14 business days of receipt. If your package is a gift intended for a later date, you must inspect the contents for damage or any missing items upon receipt. Depending on the case, I will ship the missing or replacement item(s) at no extra cost to the original Ship To address on the order. If the item(s) need to be sent to an alternate address, then the customer will be responsible for all shipping fees. Please contact me before shipping anything.
If you’d like to cancel an order, you must contact me within 48hrs of placing your order. Cancellations are not valid once the item(s) have been shipped – please see Returns and Refunds above.